Office Manager, 05/2011 to Current One Stop Game Shop – Garland, TX • Run end of day reports and match finance to money collected through out the day by credit card and cash. • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. • Answered customers' questions regarding products, prices and availability. • Wrote sales contracts for loan orders obtained and submitted orders for processing. • Maintained friendly and professional customer interactions at all times. • Set weekly goals for 3 inside sales representatives.
Retail Sales, 11/2010 to 05/2011 T-Mobile – Garland, TX • Greet customers and ascertain what each customer wants or needs. • Describe merchandise and explain use, operation, and care of merchandise to customers. • Recommend, select, and help locate or obtain merchandise based on customer needs and desires. • Compute sales prices, total purchases and receive and process cash or credit payment.
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• Answer questions regarding the store and its merchandise. • Prepare sales slips or sales contracts. • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Maintain records related to sales.
• Demonstrate use or operation of cell phones, computers, etc. • Place special orders or call other stores to find desired items. Senior Consultant, 09/2007 to 12/2008 APC – Chesterfield, MO • Calculated quotes and educated potential clients on extended warranty options and coverage based on year, make, model and mileage. • Collected all premiums on or before effective date of coverage. • Closed an average of 30 new sales per week. • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
• Followed up with customers on renewal dates and implemented new coverage based on mileage and collected payment before coverage affective date. Inbound Sales, 02/2005 to 09/2007 Charter Communications – Town And Country, Missouri • Took incoming/outgoing calls and provided service based on needs and wants. • Kept up with current promotions to better assist customers choose the right plan, less cancellations and boost my sales earning me several awards by my peers.
• Accurately documented, researched and resolved customer service issues. • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. • Resolved service, pricing and technical problems for customers by asking clear and specific questions. • Managed high call volume with tact and professionalism.
• Acted professionally and patiently when addressing negative customer feedback. Team Lead SupervisorTeam Lead, 05/2003 to 08/2004 Convergys – Brownsville, Texas • Provide staff with assistance in performing difficult or complicated customers. • Monitor sales staff performance to ensure that goals are met. • Plan and prepare work schedules, and assign employees to specific duties. • Set weekly goals for 20 inside sales representatives • Trained, coached and mentored staff to ensure smooth adoption of new program.
• Developed and rolled out new policies. • Performed one on ones and gave constructive feedback to help with performance. Team LeadTeam Leader, 08/2000 to 01/2003 ACT – Harlingen, Texas TX • Oversaw a team of 30 for outbound call center. • assisted with company officials to develop methods and procedures to increase sales, expand markets, and promote business. • Listen to and resolve customer complaints regarding services, products, or personnel. • Provide staff with assistance in performing difficult or complicated duties. • Monitor sales staff performance to ensure that goals are met.
• Attend company meetings to exchange product information and coordinate work activities with other departments.
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